Frequently Asked Questions

Find answers to common questions about orders, shipping, and returns. If you need more help, feel free to contact our team.

• Do you ship nationwide in the Philippines?

  Yes! We deliver to all major cities and provinces across the Philippines. Delivery time usually takes 3–7 business days, depending on your location and chosen courier.

• What payment methods do you accept?

  We accept major credit/debit cards, GCash, Maya, and Cash on Delivery (COD). For online payments, transactions are securely processed through our trusted payment partners.

• How do I know which size to order?

  You can refer to our Size Guide on each product page. We also recommend checking the measurements before checkout, as sizing may vary slightly depending on the style or fabric.

• Can I return or exchange an item?

  Yes, we accept returns or exchanges within 7 days of receiving your order, as long as the items are unused, unwashed, and in their original packaging. Please contact our support team to process your request.

• How do I track my order?

  Once your order has shipped, you’ll receive an email or SMS with a tracking link. You can also log in to your account to view real-time delivery updates.

• Do you offer same-day delivery?

  Same-day delivery is available within Metro Manila for select items and cutoff times. Please check the product page or contact us before placing your order to confirm availability.